Effective feedback is essential for personal and professional growth, yet delivering and receiving difficult feedback can be challenging and uncomfortable. This course equips individuals with the skills, strategies, and confidence to navigate challenging feedback conversations with grace, empathy, and constructive outcomes. Whether you are a manager providing performance feedback or an individual seeking to address sensitive issues, this course offers practical techniques and frameworks to help you turn difficult conversations into opportunities for growth, learning, and collaboration.

Through interactive exercises and group discussions, participants will develop a deep understanding of the dynamics and principles underlying feedback conversations. They will learn how to effectively prepare for and initiate these conversations, manage emotions, foster open communication, and find common ground even in challenging situations. By exploring various feedback models and practicing active listening skills, participants will enhance their ability to deliver feedback that promotes understanding, engagement, and positive change.

Key Topics Covered:

• The importance of difficult feedback conversations: Recognizing the value of constructive feedback for growth and improvement.
• Preparing for difficult conversations: Setting goals, planning approach, and managing emotions.
• Effective communication: Utilizing active listening and empathetic responses to foster understanding.
• Framing feedback constructively: Choosing the right language and framing feedback to promote growth.
• Addressing resistance and defensiveness: Strategies for managing defensive reactions and fostering receptivity.
• Managing conflict: Turning difficult conversations into opportunities for resolution and collaboration.
• Follow-up and ongoing support: Establishing accountability and support after difficult conversations.

Throughout the course, participants will engage in practical exercises and receive personalized feedback to enhance their feedback delivery and reception skills. By the end of this course, participants will have the confidence and skills to approach difficult feedback conversations with empathy, clarity, and a focus on fostering growth and collaboration.

Length of Course: 3 hours

Delivery: In-Person, Virtual, or Hybrid

Target Audience: All employees